سياسة الاستبدال والاسترجاع

We welcome you to Fahad Al-Orouba Store, where we are keen to provide safe and reliable digital products. All purchases in our store are final and non-refundable or exchangeable. By completing your purchase, you agree to all the terms contained in this policy. 1. Purchase Conditions All digital cards sold are official and do not cause any harm to accounts. The code is used only once, and must be entered with case sensitivity as listed. The customer must ensure: the type and category of the card before completing the purchase. the product matches the required system (for example: PUBG codes are used for the global version only and not for Korean or Vietnamese). read the product description carefully before payment. 2. Refund and Exchange Policy All sales are final once the digital product is delivered (appears in the "Orders" page in your account). Refund or exchange is only allowed if: the product is unusable due to a technical error from the store and this must be proven with a video recording (e.g., duplicate or invalid code). the product was not delivered within 24 hours of purchase (if there are no issues from the customer's side). 3. Procedures for Claiming Replacement or Refund: report the problem within 6 hours of the purchase date. provide a full video documenting the moment of purchase and the problem (complaints will not be accepted without a video). we will review the request with the code supplier company within 1-5 working days, and you will be notified of the result. 4. Customer Responsibilities You are responsible for: entering data and information correctly during the purchase, such as your PUBG Mobile ID, and we are not responsible for any mistake, nor is compensation or cancellation possible. keeping the code confidential and not sharing it with others. the store is not responsible if: you purchased the wrong product due to negligence or incorrect information. you lost the code or it was misused after delivery. 5. Security Procedures Any suspicious purchase (such as using unauthorized payment cards) will be canceled immediately, and its data will be sent to the Cyber Crimes Department at the Ministry of Commerce for legal action. 6. Price Changes Product prices are subject to update daily/weekly/monthly according to offers and fluctuations. the customer has no right to claim the price difference or compensation if the product price changes after purchase. 7. Policy Updates We, Fahad Al-Orouba Store, reserve the right to modify these terms or add new conditions at any time without prior notice. the customer should review the policy periodically before any purchase. 8. Agreement to Terms Your purchase of any product means your full agreement to: all products are digital and non-refundable. the store disclaims liability for any damages resulting from your negligence or mistakes. commitment to all the above conditions. To contact support: email: WhatsApp: 0563223337 Thank you for your trust in us Fahad Al-Orouba Store — we guarantee you a safe shopping experience